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Delivery Information



  • 1.Main shipping methods

  • Expedited shipping
               Delivery times are between 2 - 5 days to all major destinations, the fastest shipping method worldwide. shipping costs vary from items, but all expedited shipping order will get a 50% discount on shipping costs.


               Standard shipping
               Delivery times are between 4 - 8 days to all major destinations. Standard shipping costs less but takes a bit longer than expedited shipping. shipping costs differ from items, but for the free shipping items, standard shipping order will get a 100% discount on shipping costs. However, for the non-free shipping items, you can just enjoy a 65% discount for it.
                       

     

    Note: The above delivery estimates do not include order processing time.


               If you choose EMS as your shipping method on tuehom and want to learn more about it, please go to website http://www.ems.com.cn/english-main.jsp.
               
                       

  • 2.Tips for choosing your desired courier

  • According to the length of time and circumstances in different countries, customers expect to receive their products at specific time, so different couriers are chosen.


               You can choose your couriers based on a combination of the following:
               1) Weight and dimensions of package
               2) The location：We are shipping from (city, state, country or region)
               3) The location：We are shipping to (also called the destination country or region)


               Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen.
                       

  • 1.Processing Time

  • Processing time varies from items.We will prepare the items after you pay as soon as possible.

    1. The in-stock products can be shipped within 24-72 hours. 
    2. The other non customized products be be shipped within in 4 days such as shoes,accessories and the fashion dresses. 
    3. The customized products can be shipped with in 15 days such as wedding dresses and special occasion dresses.
    4.Others: Shipping time maybe be extended under these situations such as out of stock, holidays etc. 

                       

  • 2.When will I receive my items after I place an order

  • Here are four keys that will decide when you will receive your items.
               1) shipping Method: Delivery time varies from shipping methods. For example, DHL takes 2-4 business days, while EMS takes 3-8 business days.


               2) Time in transit varies depending on where you're located and where your package is coming from.            


               3) Item Processing Time: Processing time varies from items. Average processing time is 3 to 15 working days; however, we will try our best to prepare the item ASAP after you place an order on our website.            


               4) Some Unavoidable Reasons:
               There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.
               But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.            

     

     


                

  • 3.How can I track my order

  • 1) Please click as follows to check the order details: My Account>View Orders>View Detail

    2) Please contact our customer service staff to check your order details.